Privacy Policy

This Privacy Policy explains how Own The Roof Inc., doing business as Govy Home Services ("Govy," "we," "us"), collects, uses and shares information when you visit govyservices.com, request or book a sewer scope inspection, or communicate with us by phone, text message or email.

1. Information we collect

Information you give us

• Contact details: name, phone number and email address.
• Inspection details: the property address, access notes, scheduling preferences, and whether you are a buyer, seller, homeowner, real estate agent or home inspector.
• Related parties: contact details for an agent or other person you ask us to coordinate with or send the report to.
• Communications: the content of calls, texts and emails you exchange with us. Calls may be recorded for quality and record-keeping where permitted by law.
• Payment information: payments are processed by a third-party payment processor. We do not store full card numbers on our systems.

Information created by our service

Inspection reports, notes, photographs and video footage of the sewer line at the property you ask us to inspect.

Information collected automatically

When you visit our website, we and our service providers may collect device and usage information such as IP address, browser type, pages viewed, referring page and the date and time of your visit, using cookies and similar technologies.

2. How we use information

• To schedule, perform and document sewer scope inspections, and to deliver reports and video.
• To communicate with you about your inquiry or inspection, including appointment confirmations, reminders, arrival updates and report delivery.
• To process payments and keep business records.
• To respond to questions, requests and concerns.
• To operate, secure and improve our website and services.
• To comply with legal obligations and to protect our rights.

3. How we share information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

We share information only as follows:

• Service providers who help us run the business, such as our customer-management, scheduling, phone and text-messaging, email, website hosting and payment-processing providers. They may use the information only to perform services for us.
• People you direct us to share with. For example, if you ask us to send your report to your real estate agent, a home inspector or another party, we will do so.
• Legal and safety reasons, when required by law, subpoena or court order, or when we believe disclosure is necessary to protect the rights, property or safety of Govy, our customers or others.
• Business transfers, if our business is sold, merged or reorganized, in which case information may transfer to the successor subject to this policy.

4. Text messaging (SMS)

If you provide your mobile number and check the consent box on our website form, or otherwise agree to receive texts from us, you consent to receive text messages from Govy Home Services about your inquiry and sewer scope inspection. These may include appointment confirmations, reminders, scheduling updates, report-delivery notices and replies to your questions. Consent is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help, or contact us at (313) 450-9588 or [email protected].
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all of the sharing categories described in this policy and will not be shared with any third parties, except service providers that deliver our text messages on our behalf.

See our Terms of Service for the full text-messaging terms.

5. Cookies and analytics

We use cookies and similar technologies to keep the website working, remember form entries, and understand how visitors use the site so we can improve it. You can set your browser to refuse or delete cookies. Some site features, such as the booking form, may not work properly if you do.

6. Retention and security

We keep inspection reports, video and related records for as long as needed to provide our services, maintain business records, and meet legal, insurance and professional obligations. We keep other information only as long as reasonably necessary for the purposes in this policy.

We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices

• Text messages: reply STOP to any message.
• Email: use the unsubscribe link in any non-transactional email, or email us.
• Access, correction or deletion: email [email protected] to ask what information we hold about you or to request that it be corrected or deleted. We may keep information we are required to retain by law or need for legitimate business records, such as completed inspection reports.

8. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last changed. Changes take effect when posted on this page.

10. Contact us

Questions about this policy or your information: